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Get in touch with us

Any questions, or just like to talk to us? We strive to respond within 1 business day during our opening hours. Please don't hesitate to contact us via:

Store name: ByAshmore

Company name: DC E-com

Warehouse Address: Unit 46/7 Nowra Hill Road, South Nowra NSW 2541, Australia

Company Address: P.J. Geldermanstraat 17, Oldenzaal, Overijssel, 7574ZV, the Netherlands

Company nr.: NL: KVK 98840894

VAT nr.: NL868666166B01

Customer Service

Contact Form: mail or contact form

Email: info@byashmore.com

Phone: +61480008226

Monday to Friday | Opening hours: 9:00 AM – 05:00 PM Australian Eastern Standard Time (AEST)

Weekends | Closed

Our aim is to respond to your enquiries within 24 hours on business days.

Contact Us

Frequently Asked Questions

Are my payment information safe?

Yes, industry-standard encryption is used to protect and encrypt your payment information. You may find more information in our Payment Policy.

How much time do I have to return an item?

A product may be returned within 30 days of delivery. See our Return & Refund Policy for complete information.

What are the typical shipping times?

Within 2 to 3 business days, orders are processed. Transit time (Monday through Friday) is about 4 to 9 business days after dispatch. Delivery will take 6 to 12 business days in total.

Please visit: Shipping Policy for additional details.

How can my order be tracked?

Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel via the links on our Tracking page.

Do you provide free shipping?

Yes, orders placed within Australia qualify for free shipping. International shipments may be subject to additional costs. See our Shipping Policy for additional details.

  • SECURE CHECKOUT

    Shop with confidence using our secure payment options protected by the latest SSL encryption technology.

  • 30-DAY RETURN PERIOD

    If something doesn't meet your expectations, you have 30 days to return it with no hassle.

  • FREE SHIPPING

    Enjoy free shipping throughout Australia - simple, convenient, and with no hidden costs.

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