By Ashmore — Fashion for Women

About Us

At By Ashmore, we believe that great style should be effortless. We offer a carefully curated collection of women's fashion designed for the modern woman — from elegant dresses to everyday essentials.

FREE SHIPPING

Enjoy free shipping throughout Australia - simple, convenient, and with no hidden costs.

30-DAY RETURN PERIOD

If something doesn't meet your expectations, you have 30 days to return it with no hassle.

Customer Service

Our team is available during business hours to answer your questions.

FAQs

We offer Free Shipping on all orders across Australia. Orders are typically processed within 1–3 business days. Once your package is on its way, we will send you a tracking number via email so you can monitor its delivery status.

Please ensure someone is available to receive the package to avoid any reshipment fees.

Not the perfect fit? You can return your items within 30 days of delivery. Simply contact our support team at info@byashmore.com to start the process.

To maintain high hygiene standards, please note that swimwear and undergarments are final sale and cannot be returned.

Absolutely. Your security is our priority. Our store is powered by Shopify and is Level 1 PCI DSS compliant. We use 128-bit SSL encryption to ensure that your personal and payment details are always scrambled and protected from unauthorized parties.

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

We are here to help! Whether you have questions about sizing, materials, or your order status, feel free to reach out. We aim to respond to all emails within 24 hours.

  • Email: info@byashmore.com
  • Support Hours: Monday to Friday | 09:00 am - 05:00 pm (GMT +10, Sydney) Weekends | 09:00 am - 08:00 pm (GMT +10, Sydney)

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@byashmore.com

We will arrange a replacement or a full refund immediately at no extra cost to you.