FAQ - Frequently Asked Questions
What's your return policy?
You can return items within 30 days of receiving them.
Return shipping is usually the customer’s responsibility, unless the item is damaged or incorrect. In that case, we will cover the shipping costs.
Once we receive your return, please allow up to 10 days for your refund to be processed and credited back to your account. View the full Return & Refund Policy here.
How can I send something back?
Email our customer service at info@byashmore.com to get a return number and instructions. Return shipping costs are normally the customer’s responsibility unless the item is defective or we made a mistake. View the full Return & Refund Policy here.
How much does it cost to get something delivered?
All orders within Australia are delivered free of charge.
Do you ship internationally?
Currently, we only ship within Australia. Take a look at our Shipping Policy for more answers.
How can I track my order?
After your order has been shipped, you’ll receive an email with a tracking number to follow your package. Check your order on the Track Your Order page.
Which payment methods do you accept?
We accept:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay, Shop Pay
More questions about payments? Find more on our Payment Policy.
Still have any questions? Don't hesitate to contact us.