FAQ - Frequently Asked Questions
What is your return policy?
You may return items within 30 days of receiving your order.
Return shipping costs are generally the customer’s responsibility unless the item arrives damaged or incorrect. In such cases, we will cover the return shipping.
Once your return has been received, please allow up to 10 days for your refund to be processed and credited back to your account. For more details, please refer to our return & refund policy.
How do I return an item?
Please email our customer service team at info@byashmore.com to request a return number and further instructions. Return shipping costs are typically the customer’s responsibility unless the item is defective or an error has occurred on our part.
What are your delivery costs?
All orders within the UK are delivered free of charge.
Do you ship internationally?
At present, we only offer shipping within the UK. You can find more information in our shipping policy.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to follow the progress of your delivery. Click here to visit the order tracking page.
Which payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay, Shop Pay
For further details, please refer to our payment policy.
Still have questions?
Our team is always happy to help. Please do not hesitate to contact us.